The player retained the option to reopen the complaint in the future if he chose to resume communication. The Complaints Team had been unable to proceed with further investigation due to the player’s lack of response to inquiries and reminders, which led to the closure of the complaint. The player from Italy had deposited \u20ac50 at Betista Casino and had accumulated a balance of \u20ac17,600.
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He expressed frustration over slow service, unresponsive support, and the difficulties of withdrawing his winnings while dealing with canceled deposits. Due to the lack of further communication from the player, the complaint was closed for the time being without resolution. The player from Germany reports that his requests for self-exclusion from Betista were ignored, leading to significant gambling losses of approximately \u20ac4,500 related to his gambling addiction. The complaint was closed due to the player’s lack of response to further inquiries from the Complaints Team, which prevented any additional investigation or resolution at that time.<\/p>\n